Privacy Policy

Money Quest Investments (Pty) Ltd T/A Bayport Financial Services – Privacy Notice

Introduction

Welcome to Bayport Financial Services (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information in compliance with the Data Protection Act, 2024, the General Data Protection Regulation (GDPR), and other applicable data protection laws. This Privacy Notice explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services. By accessing our website, you agree to the terms of this Privacy Notice.

1. Data Controller and Contact Information

Bayport Financial Services is the data controller responsible for your personal data. If you have any questions about this Privacy Notice or how we handle your data, please contact us at:
Email: customercare@bayport.co.bw
Phone: +267 393 6456
Address: Plot 22, Khama Crescent, Main Mall, Gaborone

2. Personal Data We Collect

We may collect and process the following categories of personal data:

3. Lawful Basis for Processing Personal Data

We process your personal data under the following lawful bases as defined in the Data Protection Act:

i. Performance of a Contract: To provide the products and services you request.
ii. Legal Obligation: To comply with applicable laws and regulatory requirements.
iii. Legitimate Interests: To improve our services, detect fraud, and safeguard our operations.
iv. Consent: Where you have explicitly consented to the processing of your data (e.g., for marketing communications).

4. How We Use Your Personal Data

We use your personal data to:

i. Provide, improve, and personalise our services.
ii. Process your loan applications and manage your account.
iii. Communicate with you regarding our products, services, or promotions.
iv. Comply with legal and regulatory obligations.
v. Detect and prevent fraud, money laundering, or other unlawful activities.
vi. Conduct research and analysis to improve our offerings.

5. Sharing Your Personal Data

We may share your personal data with:

i. Third-party service providers: To support our operations, such as IT support, data analytics, and customer service.
ii. Regulatory authorities: To comply with applicable laws and regulations.
iii. Affiliates and partners: For joint marketing or service offerings, where permitted by law.
iv. Others: In the event of a merger, acquisition, or sale of assets.

We ensure that any third parties with whom we share your data comply with the Data Protection Act, 2024, and the GDPR and have appropriate safeguards in place.

6. International Data Transfers

If we transfer your personal data outside of Botswana, we will ensure it is protected by:

i. Transferring to countries deemed to provide an adequate level of protection by the Information and Data Protection Commission.
ii. Implementing appropriate safeguards, such as Standard Contractual Clauses approved by the Information and Data Protection Commission.
iii. Obtaining your explicit consent where required.

7. Your Rights Under the Data Protection Act, 2024

You have the following rights regarding your personal data:

i. Right of Access: Request access to the personal data we hold about you.
ii. Right to Rectification: Request correction of inaccurate or incomplete data.
iii. Right to Erasure: Request deletion of your personal data, subject to legal and contractual obligations.
iv. Right to Restriction of Processing: Request restriction of processing your data under certain circumstances.
v. Right to Objection: Object to the processing of your data for direct marketing or other purposes.
vi. Data Portability: Request the transfer of your data to another organisation or to you in a structured, commonly used, and machine-readable format.

To exercise your rights, contact us at:

• Email: customercare@bayport.co.bw
• Phone: +267 393 6456

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no data transmission or storage system is completely secure. If you suspect a breach of your data, please contact us immediately.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods depend on the nature of the data and legal requirements.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more information, refer to our Cookie Notice.

11. External Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy notices of any third-party websites you visit, as this Privacy Notice applies solely to data collected by Bayport Financial Services.

12. Updates to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information.

13. Complaints

If you believe we have not complied with the Data Protection Act, 2024, you have the right to lodge a complaint with the Information and Data Protection Commission.

Contact Us

If you have any questions or concerns about this Privacy Notice or our data practices, please contact us at:

Email: customercare@bayport.co.bw
Phone: +267 393 6456
Address: Plot 22, Khama Crescent, Main Mall, Gaborone

Thank you for trusting Bayport Financial Services with your personal data.